Shipping & Ordering
Discounts
10% discount on orders over $200. Enter coupon code word "discount" during checkout.
Shipping Information
Because cheese is a perishable product, we take great care to package and ship our cheese in a manner
that guarantees freshness. For that reason, we offer UPS Ground shipping only during cool weather months.
During the hot months of May through October, we will only ship by UPS Next Day Air in order to guarantee
the safety and freshness of your cheese.
We try to ship within 2 business days of receipt (excluding the Christmas holiday season), unless otherwise
requested. Deliveries are only made on weekdays. Due to the perishable nature of our cheddar, we use
special insulation and gel ice as needed. We try to ship orders on Monday, Tuesday and Wednesday to
prevent our cheddar from sitting on a truck over a weekend and to ensure safe delivery.
Shipping and Handling charges are based on total weight for each shipping address. Please check your
address carefully. We cannot extend our guarantee to orders for which we are given an incorrect delivery
address. An additional charge may be incurred if the address is corrected and delivery made. Ballard Family
fresh Cheddar Cheese and Cheese Curd products are perishable.
Make sure someone will be home to receive and refrigerate your package upon its arrival. If no one is
usually home during the day, consider shipping your orders to your place of business.
If your order is placed by mail or through our websites, it may not be entered into our system the same day.
Ask for specifics of shipping when placing your order if in question.
Local Pickup and Delivery
You may also order online and either pick your order up at Ballard or call us to make arrangements for local
delivery in the Magic Valley and Treasure Valley areas. Choose the "Local Pickup & Delivery" option at
checkout. If you have questions about our local delivery area or when you can pick up an order, please give
us a call at 208-934-4972 or email us at ballardcheese@msn.com .
Substitution Policy
In the event a certain gift item is out of stock, we reserve the right to substitute a similar product of an equal or
greater value.
Gift Message Greetings
We will relay your special greeting exactly as you wish. Type in your message in the comments section on
your order form, and we will include the message with your gift.
Contact Us Ballard Family Dairy & Cheese 1764 South 2100 East Gooding Id. 83330 Phone:208-934-4972 Fax:208-934-9183 Ballardcheese@msn.c om
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